Reference

Terms and Conditions That Govern Your airbuzz Account

These terms set out the agreement between you and airbuzz when you open an account, make deposits through UPI, Paytm or PhonePe, and access the lobby where local…

Account eligibility depends on local lawUPI, Paytm, PhonePe deposits coveredDispute resolution process includedAccount suspension rights explainedSubject to periodic revision
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airbuzz Terms and Conditions That Govern Your airbuzz Account
REACH OUR POLICY TEAM

How to Contact Us About These Terms

If any clause in these terms is unclear, or you wish to raise a concern about how they have been applied to your account, our support team is available around the clock…

Live Chat Start a live chat session from any page on airbuzz.asia for immediate help with terms queries, account-related questions, or to flag a dispute for formal review.
Email Support Send a detailed written query to our support address listed in your account portal. We log every email and assign a reference number so you can track the progress of your case.
Help Centre The Help Centre at airbuzz.asia contains plain-language summaries of key clauses, account management steps, and escalation paths if a first-response resolution is not satisfactory.
ACCOUNT AND DATA PRACTICES

How We Handle Your Data, Cookies and Account Security

Protecting your account and the data tied to it is a core part of how airbuzz operates.

Data Storage

Account data — including transaction records for UPI, Paytm and PhonePe deposits — is stored on encrypted servers. We do not sell your personal data to third parties or use it for purposes outside your account relationship with us.

Cookie Policy

We use session cookies to maintain your login state and analytics cookies to understand how sections of the lobby are used. You can manage cookie preferences through your browser settings; disabling certain cookies may affect lobby functionality.

Account Security

Every airbuzz account is protected by password authentication and optional two-factor verification. We recommend enabling two-factor on your account settings page — it takes under two minutes and significantly reduces unauthorised-access risk.

Data Retention

We retain transaction and account records for as long as required by applicable law and our internal compliance schedule. After the mandatory retention period lapses, data is securely deleted in accordance with our data disposal procedure.

Requesting Changes

You may request correction or deletion of your personal data by contacting us via email from the address registered on your account. We will confirm receipt within 48 hours and process compliant requests within 30 days.

Disputes and Escalation

If you believe a term has been applied incorrectly to your account, raise the matter first through live chat or email. Unresolved disputes can be escalated in writing, and we will acknowledge escalations within five business days.

Frequently Asked Questions About These Terms

The questions below address the account rights, data handling, and access points that come up most often when you read through these terms for the first time.

Access and account eligibility depend on local law. If local law in your state or region permits participation, these terms govern your account in full. Where local law does not permit it, no account entitlement exists regardless of registration.

We may revise these terms at any time. When we do, the updated version is published at airbuzz.asia with a revised effective date. Continuing to use your account after a revision is posted constitutes your acceptance of the updated terms.

We reserve the right to suspend, restrict or permanently close accounts found to be in breach. In cases involving fraudulent activity or misuse of UPI or Paytm transactions, we may also withhold pending withdrawals pending investigation.

Send a data-access request by email from the address on your account. We will confirm receipt within 48 hours and deliver a summary of stored data within 30 days, in line with applicable data-protection requirements.

The core account terms apply equally regardless of which payment rail you use. Specific processing timelines for UPI, Paytm and PhonePe are outlined in our payments policy, which forms part of the overall terms by reference.

Start with live chat or email support for a first-response review. If the outcome is unsatisfactory, you may escalate in writing; we acknowledge written escalations within five business days and aim to resolve them within 15.

Transaction records, including deposit and withdrawal activity through UPI, Paytm and PhonePe, are retained for as long as required by law. Once the mandatory period expires, records are securely deleted under our data disposal schedule.

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