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How airbuzz Handles Your Personal Data

At airbuzz, your personal data belongs to you — we collect only what is necessary to operate your account and process transactions via UPI, Paytm, and PhonePe.

Data minimisation principleIndia-region data handlingUPI, Paytm, PhonePe contextYour right to access and deleteTransparent retention periods

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What We Collect and Why

airbuzz Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account, airbuzz collects your name, email address, mobile number, and the payment identifiers linked to UPI, Paytm, or PhonePe so that deposits and withdrawals can be processed accurately. We also log device identifiers, IP addresses, and session activity to protect your account

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from unauthorised access. Browsing behaviour within the platform is captured in aggregate form to improve lobby navigation and page load times. We do not sell personal data to third parties. Sharing occurs only with payment processors, fraud-prevention partners, and any authority where local law requires disclosure.
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Access to and use of this platform depends on local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about your data, want to request a copy of what we hold, or need to raise a correction, our privacy support team is available through the channels…

Email Privacy Request Send a written request to our dedicated privacy address and we will confirm receipt within 24 hours. Include your registered mobile number so we can verify your identity without delay.

Live Chat Data Queries Open the chat widget in your account dashboard and select the Privacy topic. Our agents handle data queries during support hours and can escalate complex requests to the privacy team on your behalf.

Account Settings Portal Log in and navigate to Account Settings, then Privacy Controls. From there you can download a copy of your stored data, update contact details, or submit a deletion request directly without contacting support.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

Data security at airbuzz spans collection, storage, and deletion. Each practice below reflects the actual controls we have built into the platform — not aspirational statements.

Encrypted Data Storage

All personal data is stored using AES-256 encryption at rest. Payment identifiers linked to UPI, Paytm, and PhonePe are tokenised so the raw account numbers are never held in our application database.

Cookie Management

We use session cookies for account authentication and analytics cookies to measure page performance. You can review and withdraw cookie consent at any time through the cookie preferences panel in your account settings.

Account Security Controls

Two-factor authentication via your registered mobile number adds a second verification layer whenever your account is accessed from an unfamiliar device or IP address, reducing the risk of unauthorised entry.

Data Retention Schedule

Transaction records are kept for seven years as required by financial regulations applicable where local law permits. Account profile data is deleted within 60 days of a confirmed account-closure request, once any outstanding balance is settled.

Third-Party Data Sharing

We share your data only with payment processors (UPI networks, Paytm, PhonePe), identity verification providers, and fraud-detection services. Each third party is bound by a data-processing agreement before receiving any personal information.

Your Correction and Access Rights

You may request a copy of all personal data we hold, ask us to correct inaccurate details, or submit a deletion request. We process access requests within five business days and deletion requests within 30 days of identity verification.

Answers to Common Privacy Questions

The questions below address the most frequent enquiries we receive about data rights, storage practices, and how to act on your privacy choices within the airbuzz account system.

We collect your name, email address, mobile number, and payment identifiers for UPI, Paytm, or PhonePe. We also record device identifiers and session logs to keep your account secure from unauthorised access attempts.

Log in and go to Account Settings, then Privacy Controls, and select Download My Data. Alternatively, email our privacy team with your registered mobile number for identity verification. We deliver the data package within five business days.

Yes. Submit a deletion request through Account Settings or by emailing the privacy team. We complete deletion within 30 days of verifying your identity. Regulatory requirements may require us to retain certain transaction records for up to seven years.

We share data only with payment processors such as UPI networks, Paytm, and PhonePe, along with identity verification and fraud-detection partners. Each partner signs a data-processing agreement before accessing any of your information.

Profile data is deleted within 60 days of a confirmed account closure, provided any balance is settled. Transaction records tied to UPI, Paytm, and PhonePe payments are retained for seven years to meet financial reporting requirements where local law requires it.

We use session cookies for login authentication and analytics cookies to measure page load performance. You can view and adjust your cookie preferences at any time from the cookie preferences panel inside your account settings page.

Contact our privacy team via email or the live chat widget in your account dashboard. Select the Privacy topic and describe the concern. We will acknowledge your complaint within 24 hours and provide a resolution within ten business days.

How airbuzz Handles Your Personal Data

Reach Our Privacy Team Directly

Six Ways We Protect Your Privacy

Encrypted Data Storage

Cookie Management

Account Security Controls

Data Retention Schedule

Third-Party Data Sharing

Your Correction and Access Rights

Answers to Common Privacy Questions

01 What personal data does airbuzz collect when I open an account?

02 How can I request a copy of the data you hold about me?

03 Can I ask airbuzz to delete my personal data?

04 Does airbuzz share my data with third parties?

05 How long does airbuzz keep my account information?

06 What cookies does airbuzz use and how do I manage them?

07 What should I do if I believe my data has been handled incorrectly?

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